Accessibility

Updated August 21, 2025

This statement describes our accessibility program and targets. It does not guarantee perfect conformance at all times. It does not create a contract, warranty, or legal right. The Terms of Use control legal rights, limits, and dispute steps. We focus on fast responses, practical alternatives, and steady fixes.

Goal

Everyone should use this site with ease. Our target standard is WCAG 2.2 AA. Section 508 guidance informs decisions.

Scope

This statement covers ittybittybranch.com and content we host here. Linked sites follow their own policies. If a linked service blocks a task, we provide an email alternative.

Program and method

We run a continuous program. We use automated scans and light internal checks. We do not commission third party audits or formal user testing due to our size. We keep dated logs for scans, smoke tests, reports, and fixes.

Automated tools

• SortSite by PowerMapper
• Google Lighthouse
• WAVE by WebAIM

Internal checks

• Keyboard navigation through menus, forms, dialogs, and error states.
  A brief screen reader smoke test using VoiceOver on Safari. Headings, links, form labels, focus order, and alerts.
• Zoom to 200 percent to confirm reflow and readability.

Baseline

Current and prior major versions of common desktop browsers. Current iOS and Android on recent phones.

Review cadence

We run scans before major site releases. We run a full site scan each quarter. Each review produces a dated log with findings and actions.

Known limits and exceptions

• Automated scans miss some keyboard traps, focus order issues, and dynamic labels.
• Older PDFs might lack tagging or reading order. Request an accessible version by email.
• Some videos might lack captions or transcripts. Request captions or a transcript by email.
• Third party widgets might include focus or labeling defects. Request an alternative path for the task. We also escalate to the vendor in writing and track status.

Contact for accessibility

• Email: access@ittybittybranch.com
• Postal: Itty Bitty Branch, Inc., 960 6th St. #101A 174, Norco, CA 92860

Report a barrier

Include the page URL, the action attempted, your browser and device, and any assistive tech used. We acknowledge within 3 business days.

Response targets

• Workaround for essential tasks in 10 business days.
• Level A fixes in 30 days, unless a third party blocks the fix.
• If applicable, Level AA fixes in 90 days, unless a third party blocks the fix.
• If a vendor blocks a fix, we keep the email workaround in place and share status updates.

Alternative access rule

If a feature blocks your task, email info@ittybittybranch.com. We complete the task with you by email without extra charge. Covered tasks include browsing content, submitting a form, booking a meeting, and paying an invoice.

Design and development practices

• We build considering keyboard access and visible focus 
• We build considering clear headings and landmarks
• We build considering text alternatives for images
• We build considering color contrast for readability
• We avoid flashing content
• We build considering labeling forms with clear instructions and errors
• We avoid strict time limits or provide a simple extension

Records and improvement

We keep logs of scans, smoke tests, issues, vendor escalations, and fixes. We use those records to improve designs and code. We refresh this statement as the program evolves.

Dispute prevention and cure

Before any formal process, email info@ittybittybranch.com regarding accessibility on this site. We acknowledge within 3 business days. A cure plan follows within 60 days.